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Terms of Service

Last updated: September 28, 2026

1Who you are contracting with

These terms are between you and ARTRIXSTUDIO LLC, a limited liability company registered in the State of California (“Artrix”, “we”). Reach us any time at hihi@artrixstudio.com. Paying an invoice, starting a subscription or sending a request means you accept these terms. If we have signed an MSA, SOW or order form with you, that document prevails wherever it differs from these terms.

2What we provide

Design services on three bases: subscription plans (Design and Design + Build: a monthly fee for an ongoing queue of requests), a booked week (a fixed fee for five business days of work), and project engagements (one-off work with a fixed scope and price, quoted individually — for example a website, a report template, 3D or motion work, or a system for work you repeat).

Some things fall outside the subscription: video editing and ongoing paid-media buying are not offered at all, 3D and motion-heavy work is taken on only as a project engagement, and we do not write copy from a blank page — we edit and restructure copy you supply rather than originate your positioning. We will also decline work intended to mislead the people who see it.

3Who is responsible for what

Us. Nick designs your work himself, owns your account and checks everything before it reaches you. When the workload needs it, a designer or developer we have vetted and worked with before helps with production, and they may be outside the United States. They never handle your confidential material. Each works under a written agreement that keeps your material confidential and assigns their work to us, sees only what their task needs, works on files rather than inside your accounts, and loses access when it is done. Whoever makes it, we are responsible to you for it — under these terms, with one place to raise anything.

AI tools. We use AI tools to work faster, and Nick checks every deliverable before you see it. We do not collect or reuse your material through them. The tools themselves are run by other companies under their own terms, including how they store and use what is sent to them, and we do not control those terms. Only public material goes into AI tools — your live site, published copy, anything already out in the world. Private or confidential material — your numbers, unreleased products, anything not yet public — never does.

The tools the work runs through. Work is made in tools such as Figma, Adobe Creative Cloud, Canva, Framer and Webflow, shared through Google Drive and your Notion board, and billed through Stripe. We are not responsible for outages or changes at those services, but we will tell you and work around them.

You.

4Turnaround and revisions

Requests are worked in the order you set on your board; your plan sets how many can be active at once. Larger work is split into requests before it starts: a website is one request per page, a brand system is three. Stated turnarounds are in business days and start once we have the brief, assets and access needed to begin. Larger work is quoted with its own date before we start, and we tell you when you ask if a deadline is not achievable.

What one request means. One named deliverable — a page of up to about six sections, a deck of up to about twelve slides, an ad set in up to six sizes, an email template. Anything larger is given its own date before we begin. On a subscription it costs no more — it holds the active slot for longer, or it is split across two requests. Only a separate project engagement carries its own price, and that price is agreed in its quote. On a subscription or a booked week, revisions are unlimited within the agreed scope; a project engagement includes two rounds of revisions per deliverable unless its quote says otherwise, and bug fixes for 30 days after delivery. Revisions are never treated as new requests; a change of direction, format or deliverable is.

Rush. Subscription requests come back in two business days. A rush request is $399: it moves to the top of your queue and its first draft comes the next business day, when we have capacity; we confirm before charging. On a booked week or a project, a deadline that shortens the agreed schedule adds 50% to the fee for the days it compresses, shown in the quote before you pay. If a deadline cannot be met at all, we say so before you pay.

5Fees, billing and canceling

Subscriptions are billed monthly in advance in US dollars, paid on Stripe’s checkout page or by invoice (through Stripe or Bill.com) by card, ACH or bank transfer, and renew until canceled. A plan starts once its first payment clears; nothing is charged on this website itself. Fees exclude any applicable tax, and are paid in full, without deduction for any tax withheld in the payer’s country. We give 30 days' notice of a price change, and it never applies mid-cycle. Paying by invoice: the first invoice is due within 7 days and work starts the business day after it is paid; monthly invoices after that are due within 30 days. Work pauses if an invoice is 15 days overdue, after we have told you. Project engagements are billed 50% on approval of the quote and 50% on delivery, due within 7 days.

Cancel any time: tell us at least two business days before your next billing date — an email is enough — and you are not charged again. Work runs to the end of the period you paid for.

Switching. Moving up mid-month (for example from Design to Design + Build) takes effect straight away and you pay only the difference for the rest of that month; moving down applies from your next billing date.

Pausing. Tell us at least two business days before your next billing date and we pause from that date — in whole months, for up to two months in any twelve, with your place held. There is nothing to agree and nothing to refund: the pause begins at the next cycle, so the month you have already paid for still runs. Once those two months are used the place is released; you can start again whenever you like, at the price current then.

6Refunds

First week of a subscription. Tell us within seven days of your start date that it is not working and we stop and settle: we bill $399 for each business day already worked — the rate of a booked week — and refund the rest of that month's fee. Nothing delivered yet? The whole fee comes back, less the processing fee below. Whether you go on to use the work makes no difference.

After the first week. Canceling mid-month converts the unused portion to credit against future work, valid for 12 months from the day you cancel, rather than cash.

Booked weeks. Refundable before work starts. Once started, we charge $399 for each business day worked and refund the days not. Project engagements: before work starts, the deposit is refunded in full, less the processing fee below; once work has started, you keep the work done so far, outright, and the deposit covers it. A quote can set different terms, in writing.

Processing fees. Refunds go back through Stripe, and Stripe does not return the processing fee it charged on the original payment. That fee is deducted from the refund — roughly 3% for a card payment, a few dollars at most for ACH. Nothing else is deducted.

7Ownership

Once the invoice covering a deliverable is paid, you own it — all rights, any commercial use, worldwide. You get the editable source files and, where we built the front end, the code repository. Work that lives inside a hosted tool — a Framer site, a Canva design — is transferred or copied into an account in your name. Nothing of yours stays locked in an account only we can reach.

Two exceptions: third-party assets (fonts, stock, licensed icons) stay under their own licenses, which we name; and our general know-how and non-client-specific components stay ours, though nothing identifying you is ever reused.

Where part of a deliverable was generated with AI tools, you get every right we have in it. Some countries do not grant copyright in purely machine-generated material, so for those parts we cannot promise that no one else holds or could make something similar.

8Confidentiality and showing the work

We treat your unpublished plans, files and commercial information as confidential, and so does everyone who works on them. We will not publish work we did for you, or name you as a client, without your written permission — not on our site, not in a portfolio, not in a social post. If you would rather we never mention the relationship at all, say so and we won't.

9Liability

We perform the services with reasonable skill and care; beyond that, and so far as the law allows, they come without further warranties. We are not liable for indirect or consequential loss, including lost profits or business interruption, and our total liability for any claim is limited to the fees you paid us in the three months before it arose. We are not liable for delay or loss caused by things outside our reasonable control, including outages at the services named in section 3, or by material, access or approval we were waiting on from you. Nothing here excludes liability that cannot lawfully be excluded.

10Governing law and changes

These terms are governed by California law, and the state and federal courts located in California have exclusive jurisdiction. We will both try to sort out any dispute by talking first.

If we change these terms in a way that materially affects you, we will email you at least 30 days beforehand and the change will not apply to work already commissioned. The date at the top shows the current version.